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We've broken down our design and development process into easy to follow stages. You can also download our process info-graphic here:


 Stakeholder workshop

• Identify organisational goals of site: Information to be disseminated, and required user actions
• Identify types of user and their particular objectives in visiting the site (information and action)
• Peer review - Style and functionality of peer organisations and systems

Clarify brand

Adjust based on peer and internal review if required. Feedback on any potential digital issues

Technical research & consultation

• Identify technical specifics about the system in respect of its functional aspects including integrations
• Requirements Capture

Site development workshop

UI/UX exercises with User/Stakeholders to draw out key functions, site structure and preferred user journeys to action/information

Key pages

Using data from workshops, draw up wireframes showing key functions, page types and page behaviours to serve core user journeys.

Sitemap & templates

Identify comprehensive sitemap and full set of page types (templates) to be designed and built to serve the site structure.

Technical mapping

• Data mapping/analysis
• Map system architecture
• Produce technical spec.

Full wireframe set

Produce full annotated template set in wireframe (desktop breakpoint) showing core functionality, navigation, content distribution and page relationships.

Graphic styling of key pages

Apply visual brand to home and other representative pages(desktop breakpoint).
Address colour, typography, pictorial and compositional elements.

Full design set

Apply approved styling to full template set.

Responsive variants

Apply approved styling to agreed responsive breakpoints (Usually large desktop, desktop/laptop, tablet, and mobile).


Hand over design assets to Development Team.

• HTML production

• System administration

• Back end development

• Front end development

• Data migration if relevant

Internal testing

Browser and device testing.
Accessibility testing to agreed standards.

Functional testing

• Back office - CMS: data transfer, integrations and reporting functionality
• Visitor facing: browsing of content, complex functionality


Infrastructure & General Testing

• User acceptance testing
Load Testing
• Security Testing

Test site released for client testing.
Back and front end fixes implemented to publishable state.
Formal staff training workshops.
Commencement of writing and upload of content.